PURE CREATIONS

Terms & Conditions

Change Your Order

If you would like to change your order, please understand that shipping will be within 48 hours of the day that the order was placed. To change your order, let us know by phone 1 (403) 245-4674 or e-mail.

Incorrect Order

If you receive an incorrect order, please let us know by phone 1 (403) 245-4674 or e-mailand the error will be corrected and shipped within 48 hours.

Lost or Stolen Orders

Pure Creations Corporation cannot be held responsible for any lost or stolen items upon delivery of your order.

Returns

We would like you to be fully satisfied with your purchase. Returns are accepted within 30 days from purchase date, return shipping charges are responsibility of the customer, unless otherwise stated. We only accept return on items purchased from this website only (www.purecreations.ca). For returns on purchases made at different stores please contact the specific store location.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.  Please supply your original order confirmation number and a photo of the goods that you received.

We do not accept returns without prior authorization. If we shipped the wrong item to you by mistake, send us a message; we will re-ship the correct item at no additional cost.

Returned items will be accepted only the ones that have the batch number that was printed on your invoice (on our end) when you made the order.

Unfortunately, we cannot accept returns on sale items.

Please note on the front side of your receipt or packing slip the reason for your return. Your feedback is critical to us as we continue to formulate amazing 100% natural products, so please be honest with us, we really appreciate it!

Original shipping charges will not be refunded unless the return is a result of our error.

Items that qualify for our 30-day return policy
  • Unused skin care, within 30 days of purchase
  • Used skin care, within the 30 days of purchase and less than 25% has been used.
Items that are not returnable / refundable:
  • Sales or Clearance items

For all returns we receive that exceed the 30-day limit, we reserve the right to deny a refund, to partially refund, or issue store credit, at our discretion. For that reason, we strongly encourage you to email us at info@purecreations.ca before returning product for a refund, to make sure you are eligible. All Clearance Item sales are final. All products can be returned to the following address:

4816 – 35B Street SE
Bay #26
Calgary, AB, T2B3N1

Cancellations

Once an order has been processed through our website, we are unable to cancel orders. Should you no longer wish to receive your order, please contact us at info.@purecreations.ca or call us at 1 (403) 245-4674. Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing. If the order has not been shipped, we will also refund any shipping charges. If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return. 

Typographical Errors

If a product sold on the Site is mistakenly listed at an incorrect price, Pure Creations Corporation reserves the right to refuse or cancel any orders placed for such product listed at the incorrect price. Pure  Creations Corporation reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Pure Creations Corporation shall issue a credit to your credit card account in the amount of the incorrect price.

Discounts

We do not combine multiple discounts.

Price Changes

All prices listed on the Site are in Canadian dollars and are subject to change without notice. Pure Creations Corporation will need to modify prices from time to time and is not able to honor lower prices previously posted on the Site.

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