Customer Service

Change Your Order


If you would like to change your order, please understand that shipping will be within 48 hours of the day that the order was placed. To change your order, let us know by phone 1403.245.4674 or email info@purecreations.ca.


Incorrect Order


If you receive an incorrect order, please let us know by phone 1403.245.4674 or email info@purecreations.ca and the error will be corrected and shipped within 48 hours.


Lost or Stolen Orders


Pure Creations Corporation cannot be held responsible for any lost or stolen items upon delivery of your order.


Returns


We would like you to be fully satisfied with your purchase. Returns are accepted within 30 days from purchase date, return shipping charges are responsibility of the customer, unless otherwise stated. We only accept return on items purchased from this website only (www.purecreations.ca). For returns on purchases made at different stores please contact the specific store location.


Typographical Errors


In the event that a product sold on the Site is mistakenly listed at an incorrect price, Pure Creations Corporation reserves the right to refuse or cancel any orders placed for such product listed at the incorrect price. Pure Creations Corporation reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Pure
Creations Corporation shall issue a credit to your credit card account in the amount of the incorrect price.


Price Changes


All prices listed on the Site are in Canadian dollars and are subject to change without notice. Pure Creations Corporation will need to modify prices from time to time and is not able to honor lower prices previously posted on the Site.

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